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Higher EQ helps team performance

Continual stress or change can lead to teams ‘breaking down’ into smaller cliques or individuals pulling back from the greater group concept in an attempt to personally cope.  Whilst this defensive strategy may appear appealing for safety purposes, individuals are limited in their ability to draw on ideas and resources of others, and to rapidly [...]

Running on empty

When you have a manager who repeatedly flies off the handle, screaming, swearing and slamming doors, all is not well. Employees are likely to feel petrified and literally paralysed when faced with these daily tirades. Absenteeism will escalate due to ill health caused by the enormous stress employees are all working under and they simply [...]

Climbing the ladder of inference

Have you ever found yourself perplexed at the way someone else has interpreted something you said or did, and put a meaning on it that you never intended? Or perhaps you have found yourself enraged by someone’s comment or action, and concluded that they must be acting against you for some reason? In today’s fast-moving [...]

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