The honesty of body language

Ever have random people smiling at you while walking through a shopping centre? You think to yourself ‘Wow, they’re really friendly’. Chances are that you’re walking around with a smile on your face and they’re responding to you. Has it ever occurred to you how much you are saying to people even when you are [...]

Yikes – that’s not what I intended!

Fundamentally, poor business writing is costly and leads to disastrous events. When a customer does not understand the email, marketing tool, or proposal by a company because of wrong grammar or awkward style and tone, you lose more than just revenue – your business reputation is on the line. Customers encountering poorly written materials might [...]

If confidence could be bottled

Thinking back, the first time I experienced fear of public speaking was in my English Literature class at school. Each classmate had to read a paragraph and as it got closer to my turn, I felt horrible anxiety.  This fear continued for years, but gradually got easier. Today, it truly doesn’t bother me at all. [...]

How to get different teams to collaborate

Most experts agree that collaboration in business consistently provides greater accomplishment. When it works, the combined brainpower of intelligent people can solve complex problems and achieve amazing results. Team inhibitors Team members collaborate more easily and naturally if they perceive themselves as being alike. The differences that inhibit collaboration include not only nationality but also [...]

The power of the pause

Alan Alda, most widely known for his role as Captain Hawkeye Pierce in the TV series M*A*S*H said, “It is the stuff between the lines that makes it a great performance.”  Punctuation tells you where, when, and even how long to pause. In public speaking, though, we don’t have punctuation. But that doesn’t mean we [...]

Higher EQ helps team performance

Continual stress or change can lead to teams ‘breaking down’ into smaller cliques or individuals pulling back from the greater group concept in an attempt to personally cope.  Whilst this defensive strategy may appear appealing for safety purposes, individuals are limited in their ability to draw on ideas and resources of others, and to rapidly [...]

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