Tag Archives: business communication

The honesty of body language

Ever have random people smiling at you while walking through a shopping centre? You think to yourself ‘Wow, they’re really friendly’. Chances are that you’re walking around with a smile on your face and they’re responding to you. Has it ever occurred to you how much you are saying to people even when you are [...]

Yikes – that’s not what I intended!

Fundamentally, poor business writing is costly and leads to disastrous events. When a customer does not understand the email, marketing tool, or proposal by a company because of wrong grammar or awkward style and tone, you lose more than just revenue – your business reputation is on the line. Customers encountering poorly written materials might [...]

How to adapt to a new boss

I have to confess that this has been a challenge for me. In my twelve years working for one particular company in the service industry, I went through 5 new bosses and my biggest frustration was “do I seriously have to prove myself all over again?” How do you develop an effective relationship with your [...]

10 tips for written business communication

Successful organisations recognise the importance of communication. Why? Because it is the one factor that ensures that a business runs smoothly and efficiently. Effective communication also transforms the business into a positive workplace – if time is invested in improving communication skills, both written and non-written. So, in terms of written communication, how can you [...]