Tag Archives: communication skills

Personality traits of sales experts

Rejections in sales can be emotionally difficult and stressful, especially if they accumulate and seem to last for a long stretch. It’s important for salespeople to maintain faith that after every slump eventually comes a string of victories. Spend some time with high achieving sales people and it quickly becomes obvious that they share some [...]

How to adapt to a new boss

I have to confess that this has been a challenge for me. In my twelve years working for one particular company in the service industry, I went through 5 new bosses and my biggest frustration was “do I seriously have to prove myself all over again?” How do you develop an effective relationship with your [...]

How to better connect with adult learners

It makes sense that the experiences we have in school as children can often dictate how we feel about and approach learning as adult learners later on in life. If we had negative classroom experiences as children, it’s far more likely that we’ll try to avoid attending adult training programmes, or at least enter them [...]

Assumptions become reality

The big trouble with assumptions is that they rule us and limit us. Consider this scenario – When James assumed some of his team were not up to the challenge; they proved him right and were not successful. He made far less effort to actually encourage and coach them than he would have if he [...]

Is your behaviour bordering on aggressiveness?

Have you ever listened to a stand-up comedian mocking an audience member? At first it sounds hilarious and everyone packs up laughing. The continual subtle jibes start to feel uncomfortable and then downright rude. Now picture this scenario in a work environment… We’re sitting in a room with external strategic consultants for a Friday lunchtime [...]

How well do you perform in high pressure situations?

Undoubtedly, healthy and constructive conflict is a component of high-functioning teams. Conflict arises from differences between people; the same differences that often make diverse teams more effective than those made up of people with similar experience. When people with varying viewpoints, experiences, skills, and opinions are tasked with a project or challenge, the combined effort [...]

At a loss for words

Many people get tongue-tied at work for a variety of reasons: shyness, lack of confidence, a perceived lack of power. But in business, it’s important to share your ideas, and speak out effectively. Many of us have challenges communicating with others. “I can’t talk to my boss.” “I don’t understand my teenagers,” and, “my co-worker [...]

How to deal with discourteous emails

Frankly, this is a pet hate of mine and I see it way too often.  Does this look familiar? “JOE WHAT HAS BEEN DONE ABOUT THIS CUSTOMER QUERY?????  I WANT AN EXPLANATION NOW!!!!” To make matters even worse, Joe’s boss has cc’d all the senior management.  In the meantime, poor Joe has spoken to this [...]